Tech Support Is Not a Dirty Word

Sooner or later you will have an occasion to call VMware tech support in your career as a VMware admin. If you’re anything like me you want to figure things out for yourself but not take too long. You don’t want to admit you don’t know the answer but logically how can you know all the answers all of the time. Over the past 6 months my co-worker and I have been in this very situation more than a few times with our VMware environment. What I have learned is to be more humble and maybe a little quicker in making that support call. In every case I have learned so much from support that I feel like I received free VMware training. As much as you can learn from reading a technical book and researching a knowledge base article it just pales in the face of real world experience. Don’t be afraid to quickly assess your ability solve a technical problem in a timely manner versus calling support. You will gain experience by working with those more experienced than you that tackle these problems on a daily basis.

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