Tech Support Is Not a Dirty Word

Sooner or later you will have an occasion to call VMware tech support in your career as a VMware admin. If you’re anything like me you want to figure things out for yourself but not take too long. You don’t want to admit you don’t know the answer but logically how can you know all the answers all of the time. Over the past 6 months my co-worker and I have been in this very situation more than a few times with our VMware environment. What I have learned is to be more humble and maybe a little quicker in making that support call. In every case I have learned so much from support that I feel like I received free VMware training. As much as you can learn from reading a technical book and researching a knowledge base article it just pales in the face of real world experience. Don’t be afraid to quickly assess your ability solve a technical problem in a timely manner versus calling support. You will gain experience by working with those more experienced than you that tackle these problems on a daily basis.

Top 13 Free VMware Training Resources

For those of us who have to constantly keep our VMware skills updated training is never far out of our thoughts.  IT Training is often quite expensive and VMware training can be even more expensive.  Training on a budget is always a difficult proposition but it can be done if you have enough resources at your disposal. These resources consist of websites, videos, online labs, and podcasts.

I have scoured the internet and come up with my Top 10 Free VMware Training Resources:

  1. VMware Education Top Free Courses
  2. VMware HOL Online (Hands On Labs)
  3. VMware TV Intro to Virtualization Video Training Course
  4. VMwareVideos
  5. Backup Academy VMware Training Videos
  6. VMsources Virtualization
  7. VCP5 Practice Exams
  8. Paul Braren YouTube Channel
  9. Online VMware Training Podcast
  10. VMware KBTV
  11. Free VMware Training Videos
  12. VMware TechPubs
  13. VMware Technical Papers

The resources above should be a good start.  They definitely will supplement official VMware training for those seeking certifications.

Deleting Orphaned Virtual Desktops In VMware View

If you’ve ever managed a VMware View vdi environment for a period of time sooner or later you will have to manually delete orphaned virtual desktops.  Although VMware provides KB 1008658 that explains this procedure.  It is lacking in clarity especially for first time VMware View admins.

As we all know our friend Google provides if you only ask.  I have found 2 other blogs that do very good job of taking KB 1008658 and parsing it down to a more concise version.  My intention was to do this myself but why reinvent the wheel when you can just pay homage to it.

Here are the 2 blog post links:

http://terenceluk.blogspot.com/2013/02/manually-deleting-orphaned-andor-stale.html

http://luckyblogshere.blogspot.com/2011/06/removing-vms-from-adam-database.html

 

The summarized steps for deleting an orphaned virtual desktop in VMware View is:

  1. Stop provisioning on the offending vdi pool (optional but my experience is that it is essential especially with very busy non-persistent pools with)
  2. Remove orphaned virtual desktop from ADAM database
  3. Remove all relevant entries for the orphaned vdi in the SQL Composer database
  4. Delete corresponding computer object out of Active Directory
  5. Enable provisioning once again on the pool

Please see the other blog posts for exact details.

Hopefully seeing more than one example really helps in understanding the necessary steps.

 

Note:  Edited 9/29/17 to remove a broken link

Welcome to My Virtualization Journey

Welcome to my new blog chronicling my adventures in virtualization specifically utilizing VMware technologies.  I will be including tutorials, videos, and interesting articles regarding VMware virtualization mostly.  I may occasionally include other things that interest me in technology and or photography.  I hope you’ll enjoy and learn from my learning.

 

Feel free to contact me and give suggestions and feedback.